Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible

Our Complaints Procedure

Either call us on 01772 697166 or
Email us at: mail@apgdomesticservices.co.uk or
Write to us at: APG Domestic Services Ltd, 14C Boxer Place, Leyland, Preston, PR26 7QL 01772 697166

We aim to respond within 5 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted Traders in the first instance on 0117 981 2929.

About the Ombudsman
Dispute Resolution Ombudsman works with Which? Trusted Traders to raise industry standards and ensure that their consumers have an additional layer of protection in case something goes wrong. At the heart of Which? Trusted Traders is an endorsement scheme to recognise reputable and trustworthy traders who successfully pass a rigorous assessment process. Which? Trusted Traders have signed up to a self-regulatory Code of Conduct and a complaints policy to use when dealing with complaints from customers. This means that if you have an unresolved complaint about a Which? Trusted trader you can ask us to independently investigate it.